Operations & Supply Chain Management
A collection of interdependent operating systems, or processes that transform inputs to outputs, lies at the core of most organizations. Organizations use these processes to acquire resources, transform them to produce goods and services that meet or exceed their customers’ expectations, deliver those products and services, then support them over their life cycle. Supply chains are linked operating systems that typically extend beyond organizational boundaries. Operations and supply chain managers oversee the transformation processes and the flows within and between adjacent operating systems. They direct and control of the supply chain’s productive resources, including its labor, capital, information, materials and processes, to help it achieve the strategic objectives of the participating organizations. Usually, these objectives are attained by designing, producing, delivering and supporting desirable goods and services to our customers, on time and to specification, at a cost that insures adequate returns on invested capital.
This course introduces you to the field of supply chain management from an operations perspective. It surveys the terminology, concepts, problems, and tools that support decision-making in the context of four major supply chain processes: obtaining inputs, including materials and support services; transforming these inputs to create finished goods and services for delivery to the next stage in the supply chain; processing customer orders and delivering the desired outputs to customers; and supporting/servicing those outputs after delivery.